Category: Service

Recently I went to the annual ISMRM and ISMRT conference in Toronto to run our Calpendo booth in the exhibition hall. It was a fantastic chance to meet a number of our current customers who use Calpendo as well as some potentially new customers. I lost track of the number of people who walked past… Continue reading Calpendo @ ISMRM 23

We have recently started work towards rebuilding our main website and as part of this we would like to hear from our existing customers about how Calpendo has helped you in your facility. Some questions to get you thinking … What sort of processes or issues were you struggling with before you started using Calpendo?… Continue reading How has Calpendo helped you?

Although Calpendo is good at retrieving information from its own database and using it in multiple ways sometimes it may help to bring in information from outside Calpendo. This may include data such as a YouTube video perhaps on working with a specific machine or a Google Docs presentation or document on a crucial process… Continue reading Embedding outside content in Calpendo

A frequent question we get asked on the helpdesk is how to expire users who have left the facility. We have an article on the KB which covers how to set the expired status for these users, but for this blog post I would like to look at some of the philosophy behind the user… Continue reading User Status in Calpendo

Booking rules in Calpendo are an often overlooked part of what the system can do for you. Once setup they are designed to work seamlessly without really letting anyone know that ‘Hey I’m a Booking Rule and I just did this thing for you!’. This means that new customers coming to Calpendo, or even current… Continue reading What are Rules used for in Calpendo?

A frequent request we get from customers is that they would like to allow a group of users in their facility to book certain instruments as a priority over other users. This priority access often needs to be for a specific time period on a regular basis. This can be a tricky thing to manage… Continue reading Who can do what and when?

One of the key advantages of any booking system is the wealth of data recorded about the activities of your users. The ability to effectively interrogate this data is integral to the design of Calpendo and this is where reports come in handy. The three most commonly used report types are: List Report This allows… Continue reading Reports in Calpendo